Comments for Business Owner's Blog http://thesmallbusinesscoach.com/blog Ideas for people whose companies have between 5 and 75 employees. Sat, 17 May 2008 02:52:34 +0000 http://wordpress.org/?v=2.0 Comment on Do you have to be crappy to be big? by Agent April :) http://thesmallbusinesscoach.com/blog/2006/02/16/do-you-have-to-be-crappy-to-be-big/#comment-79747 Sat, 05 Jan 2008 20:27:25 +0000 http://thesmallbusinesscoach.com/blog/2006/02/16/do-you-have-to-be-crappy-to-be-big/#comment-79747 I work at the Geek Squad as a counter operations person. now I'm seventeen and most of the time I know what I am doing. I answer phone calls, and let people know about their computer. As someone who has to answer phone calls all day for a company people rely on for fixing any computer need. Its hard! Let me tell you that constantly a call starts like this " Hi i bought a computer from you guys about a year ago, and its not working, some cable blah blah something about code 23987435" all I can do for these people is say ok ma'am/sir go ahead and bring it in and let us take a look at it. There have been times when I have been able to help over the phone but a lot of the time, the expect me to know exactly whats wrong. These days you never know if its a dumb virus or soemthing else. People dont understand that we aren't super genius people with super powers that will let us know exactly what's wrong, with small details given to us over a phone call. I love my Job and to be Honest at 17 no I'm not in it for the money. I do care about the customer. And sir I do honestly think you had a bad experince that I hope you can overcome by having some good experience :)and will change your experience with us an enjoyable one. I work at the Geek Squad as a counter operations person. now I’m seventeen and most of the time I know what I am doing. I answer phone calls, and let people know about their computer. As someone who has to answer phone calls all day for a company people rely on for fixing any computer need. Its hard! Let me tell you that constantly a call starts like this ” Hi i bought a computer from you guys about a year ago, and its not working, some cable blah blah something about code 23987435″ all I can do for these people is say ok ma’am/sir go ahead and bring it in and let us take a look at it. There have been times when I have been able to help over the phone but a lot of the time, the expect me to know exactly whats wrong. These days you never know if its a dumb virus or soemthing else. People dont understand that we aren’t super genius people with super powers that will let us know exactly what’s wrong, with small details given to us over a phone call.

I love my Job and to be Honest at 17 no I’m not in it for the money. I do care about the customer. And sir I do honestly think you had a bad experince that I hope you can overcome by having some good experience :) and will change your experience with us an enjoyable one.

]]> Comment on Do you have to be crappy to be big? by limewire http://thesmallbusinesscoach.com/blog/2006/02/16/do-you-have-to-be-crappy-to-be-big/#comment-76062 Sun, 23 Dec 2007 00:58:39 +0000 http://thesmallbusinesscoach.com/blog/2006/02/16/do-you-have-to-be-crappy-to-be-big/#comment-76062 Hi boys!c15fbe93f0ae343768105397dc20ea12 Hi boys!c15fbe93f0ae343768105397dc20ea12

]]> Comment on Systemize Your Business by John Seiffer http://thesmallbusinesscoach.com/blog/2006/06/05/systemize-your-business/#comment-75930 Sat, 22 Dec 2007 14:34:22 +0000 http://thesmallbusinesscoach.com/blog/2006/06/05/systemize-your-business/#comment-75930 Nick, Good question. I'm not sure I have an answer. I learned about systems conceptually when I was a technical writer documenting software for a large corporation. Computer people think systemically. What data do we have to work on? What transformations need to be made to that data to get the output we require. What resources do those transformations require? That's the essence of systemizing. For a very basic (I mean very) approach to using systems in a company read "The E-Myth Revisited" by Michael Gerber. Peter Bowen, who posted above, sells an interesting tool on his web site that provides systems for very small companies in a cookie cutter fashion which can be helpful in the right situation. http://www.nomore247.com/ My grid provides a basic list of the systems required in most businesses (at a high level) Many sub-systems are usually required but at the sub-system level they are not the same for every company. The grid can be downloaded at http://thesmallbusinesscoach.com/blog/wp-content/uploads/2006/06/Grid.pdf Hope that helps. If you find a good book on the topic, shoot me an email about it. Nick,
Good question. I’m not sure I have an answer. I learned about systems conceptually when I was a technical writer documenting software for a large corporation.

Computer people think systemically. What data do we have to work on? What transformations need to be made to that data to get the output we require. What resources do those transformations require?

That’s the essence of systemizing. For a very basic (I mean very) approach to using systems in a company read “The E-Myth Revisited” by Michael Gerber.

Peter Bowen, who posted above, sells an interesting tool on his web site that provides systems for very small companies in a cookie cutter fashion which can be helpful in the right situation. http://www.nomore247.com/

My grid provides a basic list of the systems required in most businesses (at a high level) Many sub-systems are usually required but at the sub-system level they are not the same for every company. The grid can be downloaded at http://thesmallbusinesscoach.com/blog/wp-content/uploads/2006/06/Grid.pdf

Hope that helps. If you find a good book on the topic, shoot me an email about it.

]]> Comment on Systemize Your Business by nick dougherty http://thesmallbusinesscoach.com/blog/2006/06/05/systemize-your-business/#comment-75925 Sat, 22 Dec 2007 13:33:45 +0000 http://thesmallbusinesscoach.com/blog/2006/06/05/systemize-your-business/#comment-75925 I like you post. Could you reccomend any books to read on how to improve systems. Thanks Nick I like you post. Could you reccomend any books to read on how to improve systems.
Thanks

Nick

]]> Comment on The job of Management is Developing Systems by http://www.stormpages.com/free1music/musicdownload.html http://thesmallbusinesscoach.com/blog/2006/04/26/the-job-of-management-is-developing-systems/#comment-73100 Tue, 11 Dec 2007 10:26:54 +0000 http://thesmallbusinesscoach.com/blog/2006/04/26/the-job-of-management-is-developing-systems/#comment-73100 Hi, my sites:cc9152a943bb182e740871afbe09658c Hi, my sites:cc9152a943bb182e740871afbe09658c

]]> Comment on What did you do in the Blizzard Daddy? by http://www.empireunion.org/ http://thesmallbusinesscoach.com/blog/2006/02/12/what-did-you-do-in-the-blizzard-daddy/#comment-73077 Tue, 11 Dec 2007 09:35:10 +0000 http://thesmallbusinesscoach.com/blog/2006/02/12/what-did-you-do-in-the-blizzard-daddy/#comment-73077 Yhanks you140f35681359a6250bd62b3ff06a7786 Yhanks you140f35681359a6250bd62b3ff06a7786

]]> Comment on Hacking Democracy by http://homepage.mac.com/fmp3musicdownloads/music-downloads.htm http://thesmallbusinesscoach.com/blog/2006/11/01/hacking-democracy/#comment-72896 Tue, 11 Dec 2007 01:46:25 +0000 http://thesmallbusinesscoach.com/blog/2006/11/01/hacking-democracy/#comment-72896 Yhanks youe828808d2151291078663039673d7a37 Yhanks youe828808d2151291078663039673d7a37

]]> Comment on Do you have to be crappy to be big? by NoKidding http://thesmallbusinesscoach.com/blog/2006/02/16/do-you-have-to-be-crappy-to-be-big/#comment-69557 Thu, 29 Nov 2007 16:04:31 +0000 http://thesmallbusinesscoach.com/blog/2006/02/16/do-you-have-to-be-crappy-to-be-big/#comment-69557 How many individuals are not at their job for $$$? Just look at 90% of the world-- our culture is money hungry- That does not mean anything about the company or what they do- They are a decent company who offer most people who seek them out what they need. If you don't need their services don't call. How many individuals are not at their job for $$$? Just look at 90% of the world– our culture is money hungry-
That does not mean anything about the company or what they do- They are a decent company who offer most people who seek them out what they need. If you don’t need their services don’t call.

]]> Comment on 3 Levels of Management by Myiralobari http://thesmallbusinesscoach.com/blog/2006/04/14/3-levels-of-management/#comment-52060 Wed, 26 Sep 2007 15:27:35 +0000 http://thesmallbusinesscoach.com/blog/2006/04/14/3-levels-of-management/#comment-52060 This was short, but exceptionally loaded. I appreciate you guys dearly.Keep it up.Cheers. This was short, but exceptionally loaded. I appreciate you guys dearly.Keep it up.Cheers.

]]> Comment on Are you Working Smarter? Harder? Longer? by Employ the Web! http://thesmallbusinesscoach.com/blog/2007/09/03/are-you-working-smarter-harder-longer/#comment-51603 Mon, 24 Sep 2007 11:49:31 +0000 http://thesmallbusinesscoach.com/blog/2007/09/03/are-you-working-smarter-harder-longer/#comment-51603 [...] John Seiffer has over 25 years of small business experience. He started business coaching 12 years ago and his blog contains some of the better articles on small business management I’ve seen on the web. He targets companies with between 5 and 75 employees, but his tactics will work for your one-man-show readers too. Spend some time here.read more | digg story [...] […] John Seiffer has over 25 years of small business experience. He started business coaching 12 years ago and his blog contains some of the better articles on small business management I’ve seen on the web. He targets companies with between 5 and 75 employees, but his tactics will work for your one-man-show readers too. Spend some time here.read more | digg story […]

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