Business Owner’s Blog

Geek Squad will fail even if the geeks do a great job, because the company doesn’t give the customer what they want AND because it gives them something they don’t want.

Geek Squad is the service that comes to your house to fix your network - rolled out nation wide by Best Buy.
Great idea. Solves a […]

Seth Godin has a great post on taking responsability. It ends with this wonderful line:
Is “I accept responsibility” the new “Your call is very important to us”? Probably.
And, for the record, a client once gave me a gift of Shari’s Berries. They were lucious. Thanks again, Rodger.