Glass half full or half empty? or The Power of Negative Thinking

It’s well known that the pessimist says the glass is half empty - so his surprises are all positive ones. The optimist says the glass is half full and somehow keeps that attitude despite her negative surprises.
What does the CEO say?
The CEO says “Hey, don’t we have twice as much glass as we need around […]

An Error Rate of Only 1 in 6 Million

200,000 deliveries a day. 5,000 employees (many barely literate) and an enviable error rate without depending on electronic technology. And such dedication that when Royalty visits, Prince Charles (yes, THAT Prince Charles) adjusts his schedule to fit theirs, because they won’t deviate.
What’s your error rate?
Your dedication level?
Read about the Dabbawala and see if you […]

Don’t be fooled by the Reward/Risk relationship

Everyone knows reward is proportionate to risk.
When everyone knows something, it’s usually wrong. And there’s usually a bit of truth in it. Maybe the wrong bit comes from the fact that for everyone to know something it usually has to be dumbed down a lot. But I dirgess.
The fallacy in believing that reward is proportionate […]