Business Owner’s Blog

Right after I tell you that you have a lot of bosses comes this article by Joel Spolsky about Seven Steps to Remarkable Customer Service. That’s Seth Godin’s definition of Remark-Able: Being so good, people remark.

Takeaways:

• Fix every problem two ways - solve it then prevent it from ever happening again.
• Have a person answer the phone - one with enough ability and experience to do the above
• Plan ahead how to say things in the right way
• Take the blame
• Solve the Problem
• Make it easy for your bosses to get their money back (hint - it will make it much easier for them to give it to you in the first place)
• If I gave you all 7 steps (8 actually) you wouldn’t read the article. Go do it.

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