Business Owner’s Blog

Right after I tell you that you have a lot of bosses comes this article by Joel Spolsky about Seven Steps to Remarkable Customer Service. That’s Seth Godin’s definition of Remark-Able: Being so good, people remark.
Takeaways:

Fix every problem two ways - solve it then prevent it from ever happening again.
Have a person answer […]

What a thrill it is when that day finally comes. That is the company founder’s joy. Also the company founder’s deception. Also (potentially) the company’s destruction.
Joy
Well duh! Now you can finally do what you know needs to be done without someone with their own agenda getting in the way. I think we can all relate […]

Among the many tasks of a CEO probably the hardest and most beneficial is to obliterate SHEEPWALKING. The term comes from this post by Seth Godin who defines it as what happens when you hire “people who have been raised to be obedient and [give] them a brain dead job and enough fear to […]

Jessica Hagy’s stuff is funny, clean, and shows you new ways of looking at the world.
What more could you ask for?
Technorati Tags: Humor, Insight

You wouldn’t ever spend a penny of your company’s money without expecting some benefit. You spend advertising to get sales, you spend on inventory to have something to sell. You spend on sales people because they put money in your pocket.
A business model is a tool to help you figure out when to spend how […]