How to Piss Off Customers
Published by John Seiffer February 16th, 2006 in Customer RelationshipsSeth Godin has a great post on taking responsability. It ends with this wonderful line:
Is “I accept responsibility” the new “Your call is very important to us”? Probably.
And, for the record, a client once gave me a gift of Shari’s Berries. They were lucious. Thanks again, Rodger.
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